Responsible for leading the agent commission system of life and/or annuity products, ensuring the highest standards of service delivery to customers and agents. Oversee the performance of multifunctional operations teams including service providers, with a focus on strategic planning, operational excellence, and customer-centric initiatives. Collaborate with senior leadership to develop and implement organizational strategies, drive innovation, and enhance overall service quality. Mentor and develop senior managers, fostering a culture of excellence, accountability, risk management and continuous improvement.

Job Description Summary

Responsible for leading the agent commission system of life and/or annuity products, ensuring the highest standards of service delivery to customers and agents. Oversee the performance of multifunctional operations teams including service providers, with a focus on strategic planning, operational excellence, and customer-centric initiatives. Collaborate with senior leadership to develop and implement organizational strategies, drive innovation, and enhance overall service quality. Mentor and develop senior managers, fostering a culture of excellence, accountability, risk management and continuous improvement.

 


Job Description

Responsibilities

  • Develop and execute the operational strategy for the organization.
  • Oversee day-to-day operations to ensure smooth functioning and timely delivery of services.
  • Manage operational budgets and resources, ensuring optimal allocation of funds.
  • Lead, mentor, and develop a high-performing operational teams.
  • Accountable for team results.
  • Identify and implement opportunities for improvement throughout Operations and provide proposals to executive leadership.
  • Assist, facilitate and lead committees, teams and projects.
  • Promote teamwork, collaboration and implementation of best practices throughout the Operations function.
  • Collaborate with colleagues to improve performance and coordinate activities between cross-functional teams.
  • Serve as an escalation point for teams to ensure a high level of customer satisfaction.
  • Prepare and deliver on-going management reports to a variety of audiences.
  • Work on cross-functional projects representing leadership direction for the department.
  • Ensure visibility and transparency to internal and external stakeholders on the health of operations, including identification of critical needs/dependencies and risks.
  • Invest in the career success of employees and take ownership for engaging/developing the team and treating talent as a strategic differentiator.
  • Use data to drive decision-making and provide insights into operational performance and customer experience.


Qualifications

  • Bachelor’s degree in a business field or equivalent experience
  • 10 years of experience working in an operations environment, preferably in the insurance/financial services industry
  • Five years of management experience
  • Leadership skills to oversee teams and drive performance results
  • Problem-solving, analytical and decision-making skills
  • Communication and interpersonal skills to interact with staff and all levels of management
  • Ability to handle multiple responsibilities under pressure
  • Ability to grasp technical and complex concepts, and convey to staff and internal/external customers
  • Ability to build strong and productive partnerships with leaders at all levels of the organization, both internally and externally with vendor partners
  • Leadership presence and communication to convey strategic objectives, success strategies, and outcomes
  • Solid analytical skills, with the ability to articulate KPI’s and financial objectives, as well as assess financial and operational objectives and performance
  • Initiative-taking, results driven, and problem-solving ability
  • Highly organized with ability to drive competing priorities
  • Strong influencing skills through verbal communication and high impact, data-driven presentations
  • Proficiency using MS Office tools (Outlook, Excel, Power Point, Word)


Preferred Qualifications

  • In-depth knowledge of insurance practices and principles
  • Project management experience
  • Experience managing in office and virtual teams


Working Conditions

  • Hybrid Office Environment
  • Occasional Travel <10%


Compensation

The Salary for this position generally ranges between $113,000 - $130,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.


Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. 


Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship.

 

This is a hybrid position requiring three days in office per week in one of our hub locations (Cedar Rapids, Denver, Philadelphia).  Relocation assistance will not be provided for this position.

 

Disclaimer:
Beware of fake job offers!

We’ve been alerted to scammers impersonating Transamerica recruiters, particularly for remote positions. Please note:

  • We will never request personal information such as ID or payment for equipment upfront.
  • Official offers are sent via DocuSign following a verbal offer—not through text or email.

 

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.