Serves as the Customer Care department’s primary point of contact for questions from other business units, staff and brokers/clients. Assists the Supervisor in daily activities to ensure exceptional customer service is maintained.

Responsibilities

  • Assist with coaching, developing and motivating team members. Facilitate team meetings and training sessions.
  • Assist with designing and updating procedures for tasks and transactions.
  • Participate and support continuous improvement initiatives; identify gaps and perform root cause analysis.
  • Monitor work volumes and prioritize workloads to help meet team metrics.
  • Serve as a resource for team members on policies and processes.
  • Lead or assist with project initiatives, including providing requirements and testing.
  • Build proactive and meaningful customer relationships, with a focus on improving the customer experience.
  • Leverage synergies with business groups to create mutual success.


Qualifications

  • Associate's degree or equivalent experience.
  • Two years of call center/customer service experience, preferably in the insurance/financial services industry or related field.
  • Communication, interpersonal and listening skills.
  • Decision-making, problem-solving and analytical skills.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Advanced PC proficiency and ability to quickly grasp new systems and complex concepts.


Preferred Qualifications

  • Knowledge of company call center operations, policies and products.


Working Conditions

  • Remote (Call Center) Environment

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.** 

Compensation:

The salary for this position generally ranges between $48,000-$58,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Disclaimer:
Beware of fake job offers!

We’ve been alerted to scammers impersonating Transamerica recruiters, particularly for remote positions. Please note:

  • We will never request personal information such as ID or payment for equipment upfront.

  • Official offers are sent via DocuSign following a verbal offer—not through text or email.


This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.