Lead the strategic evolution and modernization of Transamerica’s digital experiences for its Protection Solutions businesses, including websites and digital capabilities for both intermediaries and end customers, as well as lead customer communications across Transamerica’s businesses. Influence strategic investment to differentiate customer experience, drive growth, reduce costs, and improve efficiency. Provide leadership and strategic direction to staff members.

Responsibilities

  • Lead the development of the digital strategy and  roadmap of digital properties across Life Insurance, Annuities & Employee Benefits to meet the needs of the businesses.
  • Work with senior leadership to influence and optimize the initiative portfolio to achieve business goals, including partnering on the creation of relevant business cases
  • Lead customer communications across the Transamerica businesses, driving improvements to customer experience and expense savings through driving digitization and adoption of eDelivery and paperless correspondence.
  • Work with marketing leadership to translate the business strategy of the organization to create innovative digital experiences that drive target outcomes.
  • Responsible for continued education/advocacy of digital experience goals, strategy, and initiatives to senior leadership
  • Partner cross-functionally and across the CX & Marketing Center of Excellence, including  UX, CX Insights, Marketing, and Savings & Investments digital experience  to ensure continued coordination and collaboration across related initiatives.
  • Strategize with functional areas such as technology, legal and compliance, data & analytics, and business operations to establish best practices for designing positive end-to-end experience at all user touch points.
  • Strategically align with relevant technical teams in ongoing development and testing work across various properties.
  • Lead large scale projects and cross-divisional collaborations.
  • Manage, coach and mentor staff; provide career development and training opportunities.
  • Approve and manage budgeting, resource planning and prioritization.


Qualifications

  • Bachelor’s degree in marketing, computer science or related field, or equivalent experience
  • 12 years of experience in the digital space
  • Eight years of management experience leading and development teams
  • Expert knowledge of user centered design and digital technologies relevant to assigned focus area
  • Excellent written, oral and presentation skills to engage and influence staff, partners and stakeholders
  • Change-management skills to adapt and lead others in a competitive digital environment
  • Analytical and problem-solving skills


Preferred Qualifications

  • 5+ years' experience in financial services industry
  • Excellent presentation and storytelling abilities
  • Experience in scaled agile product ownership / program leadership


Working Conditions

  • Office Environment
  • Hybrid role, 3 days in office

The Salary for this position generally ranges between $177,000 - $200,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.